We offer professional consulting services and research in any aspect of social performance, community development, communication or stakeholder management.

Our clients are South African or multi-national institutions from industries such as:

• Mining, extractive, or minerals
• Energy
• Information technology & communication
• Fast foods & consumer goods (FFCG)
• Leisure
• Tertiary education (e.g. NWU, UJ, UKZN)
• Professional services and professional associations

Some of our typical service offerings include:

• Social baseline and socio-economic impact and risk studies
• Social mine closure planning and evaluation
• Development of stakeholder engagement plans
• Socio-economic development (SED) plans
• Indigenous people studies
• Site-induced migration studies and plans
• Community conflict management plans
• Human rights risk or impact assessments
• Community or corporate skills audits
• Stakeholder perception surveys, and relationship health assessments
• Communication audits and culture and climate studies
• Customer/client satisfaction surveys
• Reputation surveys and brand audits
• 360-degree assessments with individual reporting functionality

International standards and benchmarks

We are well-informed of regulatory requirements within the sectors where we conduct research and comply with best practice standards for social research as defined by the International Finance Corporation (IFC), AccountAbility (AA1000SES), International Council on Mining and Metals (ICMM) and ESOMAR.

We develop client-specific applications for social research, and where appropriate, also apply and adapt international toolkits and benchmarks, including:

• Anglo American’s Social Way 3.0
• Stakeholder Research Toolkit (ICMM)
• Understanding Company-Community Relationships Toolkit (ICMM)
• Corporate Human Rights Benchmark (Business & Human Rights Resource Centre – BHRRC)